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Contact customer service

BY PHONE: 

Call 1-619-419-2814, Monday thru Friday, 6:00 am to 5:00 pm PST time, to speak with a friendly Customer Service representative who can help you with any order questions.

To place an order by phone, please call 1-619-419-2814, Monday thru Friday, 6:00 am to 5:00 pm PST time
.

For technical product questions, please call 1-619-419-2814, Monday thru Friday, 6:00 am to 5:00 pm PST.

BY  EMAIL: 

Please click on one of the subjects below. Note: Emails are usually answered within 24-48 hours.

REMEMBER: 

Never send your personal information or credit card data in an email. Just provide an email address or phone number and we'll contact you.

Volks shop Customer Service — For order status, return labels, and other order inquiries.

Technical Questions — For info about machinery or products, or if you have a parts request generators, lathes, pressure washers or log splitters.

Parts — Request for any parts except for the above-mentioned products.

Credit — Any questions regarding open accounts or credit applications.

International Orders — For inquiries, order placement, or freight charge (All international orders are shipped by FedEx® only.)

Items On Backorder: Items indicated On Backorder are available for purchase and can be added to your cart simply by choosing the quantity you want and clicking the "Add to Cart" button. The items will be sent as soon as our warehouse receives the new shipment from the factory.

Your account WILL NOT be charged for backorder items until they ship, so you will not see a charge for those items when you place the order. However, please note that funds must be available when the items ship or your order will be cancelled.

If the backordered items you selected are discontinued or otherwise unavailable, the order will be cancelled and your account will not be charged.

If you have any questions, please contact Customer Service at 1-619-419-2814 or by emailing volksshop@gmail.com

Return Policy

GOT ONLINE RETURNS?

 Any item returned for any reason after the 10 day satisfaction guarantee period will be subject to a 20% restocking charge and must be returned freight paid.

All returns require a Return Authorization Number before they can be returned to Volks shop. Please contact Customer Service either by calling 1-619-419-2814  or by emailing volksshop@gmail.com to receive a Return Authorization Number. Please make sure to provide your name and invoice number and a brief description of the reason(s) for the return.

We thank you for your business.